Class cancellation policy – 24 hours notice required

We understand in this contemporary corporate world that you are busy juggling many balls at the same time and we want more than anything to work with you to give you the best learning experience and outcomes.

One of the best ways of doing this is by making sure that your lessons are attended consistently every week so that new English phrases, grammar, etc. are kept at the forefront of your memory and consolidated through usage in your workplace.

While we can usually accommodate a couple of postponements during the usual 16-week course, coaches need some structure in order to plan their teaching and preparation time.

That is why we ask that you make all requests for postponement directly with your coach and give them at least 24 hours notice. We’d rather not be heavy-handed but in order to be fair to your progress and your coach, we ask you to respect our cancellation policy – cancellations made within 24 hours of your scheduled class will result in the loss of that lesson. There will, of course, be the opportunity to add extra lessons at the end of the course, if needed, and you can contact Leonie if you would like her to consider your specific situation.

We look forward to continuing to work together.

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